I bought a coat as a Christmas present for my father at this shop, and the owner could not be more friendly and charming. I specifically asked if I could have a refund, should the coat be unsuitable, and he said yes. I did have to return the coat, and the owner was incredibly unpleasant about the whole situation. Firstly, even though it was after 9am when the shop was supposed to be open, he shooed me out of the shop and told me to return in half an hour as he claimed his machines were not ready. I did just that, and he still kept me waiting outside for 10 more minutes. Then he said it was difficult for him to refund items as he was an independent retailer, why couldn't my dad pick out something else from his shop, he wasn't legally obliged to refund me and that he was bending over backwards to accommodate me. I was astonished at his attitude! His manner was incredibly rude, and made me feel awful for simply asking for a refund. I reminded him that he said he would refund me at the time of purchase, which he did acknowledge. He was more than happy to take my money but made me feel like s*** for returning it. I absolutely felt bullied by this horrible man. I just want people to know, don't buy items from here if you think you may need to return them for whatever reason.
Supply a good range of camping and cold/winter weather gear
I have bought from this shop before and found it useful. However the last time I tried to buy something the owner became loud and overbearing following a misunderstanding. I felt bullied so I left. Will not shop there again. Pity, as I like to support independent local shops.
Excellent value and service. There are very few places left where you can buy two high quality branded adult winter coats and have change of 100. Definitely worth a visit.
Great value, very friendly, a lot of choice , one of the few remaining shops that knows their Trade and provides value with experience run by the owner. thanks for your help we are nice and warm in the cold and ready for our festivals! All the best Tom
Cover is a UK Clothing Store based in Barnet, London. Cover is located at 52-54 High St, Barnet EN5 5SJ, UK.
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